The purpose of this policy is to advise you as our
customer, as to the services that can be expected from our nail salon, and the steps and procedure that can be taken if you, the customers are not satisfied with the services you receive from our nails salon.
WE RESERVE THE RIGHT TO REFUSE SERVICE TO:
- Anyone with open or infected wounds on the treatment area.
- Anyone with a nail condition or in ill health that we suspect may be contagious, or we fear could be further harmed by our services.
- Diabetes Client: Please inform to our technician so we can provide our service with proper care. NO CUTTING SERVICES ARE ALLOWED.
- Rude, mean, or disrespectful people.
REFUNDS, RETURNS and EXCHANGES:
- All services are non-refundable.
- If your nails become scratched or mis-shaped we will fix them if you notify the salon at which you received the service within 24 hours of the service. You must arrange an appointment to have your nails fixed within 7 days after your initial service. We will not offer any refund or credit note because you have simply changed your mind.
- We will re-do any service at no cost to you if you are unsatisfied with the quality of the work we do but you have to tell us immediately what you are not satisfy during the time you are getting your service done. Also, please notice that we will not re-do your service with no cost if our technician has confirmed and clear with you about your nails during the time service is going on.
- As soon as you have walked out the salon door that means you have accepted and are happy with the service provided to your nails.
- We will charge you for the costs of any repairs or replacements that we must carry out because of damage that you have caused. For example, due to your own lack of care your nails, or the finish to your nails, they are damaged (in that they are broken, chipped or start to lift).
If you have any questions on how to care for your nails please ask the nail technician.
APPOINTMENTS, RE-SCHEDULES, and CANCEL APPOINTMENTS:
- You come in late 15 minutes, you will be re-scheduled.
- In the case of calling and saying "Come in late 15 minutes" before your time appointment 15 minutes, we will consider the next appointment after your appointment "Full or Not Full":
* If the after your appointment is full, you will be re-scheduled.
* If the after your appointment is not full, you will be accepted to do your services.
- Please call in before 2 hours if you would like to reschedule or cancel appointment.
At SALON 4 U: Nails, Facial, Spa we strive our best to provide high quality service and we treat you with courtesy respect.